Shipping, Quality, and Issue Resolution Policy

    This page explains what to expect when buying a ready-made product or custom print from Tashkeel in Egypt.

    Delivery and supported destinations

    The available destination and actual shipping fee are shown before payment confirmation. Production and delivery dates are estimates and may vary by product, governorate, printer-network capacity, and carrier.

    What we fulfil and review

    The item is produced to the approved order specifications. Normal layer lines can occur in 3D printing and are not a defect by themselves. Tashkeel reviews a report against the recorded images, dimensions, material, colour, and specifications.

    Defective or incorrect item

    Contact support as soon as possible after delivery, quote the order number, and include clear images of the item and packaging. Do not send an item to any address until support provides instructions.

    Cancellation and available remedies

    Printed products are made or prepared for an order, so cancellation depends on the fulfilment stage. Following review, an approved remedy may be a reprint, replacement, or approved refund depending on the issue and order status. This page does not promise an automatic refund in every case.

    How to request a quality review

    1. 1. Contact support@tashkeel.pro or the support channel shown on the site.
    2. 2. Provide the order number, clear images, and a short description of the problem.
    3. 3. Keep the item and packaging until the review is complete.
    4. 4. We will send the review outcome and approved next step to your registered contact channel.

    Approved refunds are returned through the original payment method; settlement timing depends on the payment provider.